Great customer service and very knowledgeable.

Just had blood work done yes of course the nurse was very pleasant and nice .very good at her job

Appointment is on time. Short wait time in room also. NP listens to you and provides appropriate treatment. Staff is friendly also which makes all the difference. The staff before were very aloof and cold. The new ones are much friendlier. Much improvement.

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Very friendly staff

Caring people who make the visit easy and comfortable

Office was very clean and staff extra friendly

The staff were cheerful and efficient. And also professional. I always get my questions answered and that means a lot to me.

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The phlebotimist is excellent. She performs her job with professional skills. She has great bedside skills.

Christina was great....however the front desk didn't send orders for a scan to the imaging center. So my husband waited 45 mins to have the order sent. That's not good!

Was able to do telehealth short notice with my provider. Very pleased with the experience .

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Thanks to.Erica

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Even things were good

Very professional and kind

Great Docs

1st time there. Nice knowledgeable staff. Took their time to take care of me❤️

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I had a great experience,All the staff is very friendly,I had the receptionist even call me the day of my appointment to make sure I remembered it,I was seen by Erica Champion and I loved her, She's very friendly and caring, She explained things to me and she made sure I understood everything she said,She took her time and wasn't in a rush like a lot of Drs.are.Im glad I was told about this place and the nurses,I look forward to going back in 3 months

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Very friendly and they listen live the atmosphere

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Very professional and knowledgeable and extremely friendly.

They're always courteous always kind and they help you with everything that you need help with

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Excellent 😊

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Great

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Very friendly did a good job taking of us thank you

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Staff are great and very willing to listen to you and your current health issues

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Great service by Christina and staff!!

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They really take good care of you, and listen to what you have to say

Every time I have an appointment I'm always seen within 10 min of arriving. And I like that he will send me to a specialist of my choosing if I need further attention. Yes I recommend Dr Majmudar. And if I don't agree with nurse I can always ask him. Dr. Maj is always open for questions. And he listens.

Very professional and were concerned about my health issues

Just a regular checkup. Everyone was great and very professional.

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They were polite and explained things thoroughly. Listened to what I had to say.

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Very friendly staff very knowledgeable and I felt like I was important

Good care

Very surprised, haven't had many good experiences with health care while I was in the army. Gratefull for folks who genuinely care

Everyone is so nice and professional. I have had nothing but excellent service. Your wait time is minimum. I just really appreciate the ladies at the desk and all the techs in the back. I just love Ms. Erica she is so sweet. I would highly recommend that office to anyone. I gave them 18 bizzillion stars.

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Everyone in office are kind and Dr's are professional Thanks Hopkinsville Family Care😊

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All the staff were professional and friendly. We would highly recommend to anyone. Ruth and Lucius

I love the office staff and Christina! They always take care of me!!!

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Great experemce & everyone was very pleasant. & very knowlegable & curtious

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Efficient carrying.

The staff and the doctors were wonderful. They made me feel very comfortable

Great experience with Ms Polete

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It was a Great experience. Comfortable atmosphere and everyone was nice! 5 stars from me!

Staff is super super friendly and explains things a lot! I have prior trauma related to hospitals and this clinic has been so supportive & helpful that I feel safe and confident in their care

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Nice place the Doctor are nice and the nurse

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Erika Champion was great!! She listens to her patients and is very thorough. I would definitely recommend this facility. The staff were great as well. This Office is very Professional and Courteous.

Very caring atmosphere n polite

I got to schedule a Walk in appointment for the next day which was a wonderful surprise!

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Hopkinsville Family Care is the best..I would recommend them to ANYONE

My Prationer Christina Polete is awesome.

I really appreciate the way I was treated. Everyone was so friendly.

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They really take care of you kind they are awesome

It’s always a pleasure to see Ms.Christina Polete. She is very professional but always kind and helpful! She takes time to answer all of my questions and concerns. Denise Perry :)

Everybody at that office is very nice and professional.

My mother receives excellent care! Staff is friendly, compassionate and professional.

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I was very happy with my experience..Erika was wonderful..I liked that she listened to me as being new to the area..

I mangled my finger pretty badly. Erika and Elizabeth did a great job of cleaning and dressing the wound. They also showed me how to care for it and change the bandage. It has healed much better than I thought it would! Thank you!!!

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They are great and I don't know how they could be any better.

Very professional primary care facility

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I was treated good

That gal makes doing bloodwork a breeze. Highly recommend.

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Dr.Majmudar is on top and is an Awesome Dr. I would send friends to him

It was great enjoyed ever min

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They are good and polite and they listen to you when you need to talk to them about something

Very friendly and professional ❤️

Good service

This one of the best experiences I have had in a doctor’s office in a very long time. She was so pleasant and so easy to talk to, and actually seemed concerned about my situations and explained everything and actually took her time and treated me like a real person instead of just another patient. Glad I was referred to this clinic

Love coming to Hopkinsville Family Care. Love the doctors, nurses and front receptionists. Thay always find time to listen and help.

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They treat u like family... I'm glad I get to go there.

The wait time was very minimal. The ladies at the front desk were very nice. Erika was super sweet and seemed like she actually cares about her patients. Highly recommend.

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Staff was attentive and get you back to see doctor quickly.

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You guys are great!!

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Christina Polete is very good and considerate. I love how she takes her time and makes sure she is thorough.

Informative, friendly,

I enjoyed having Dr. Mahmudar as my doctor sometimes he'll have you laughing but he'll make sure you have your medicine and on time thanks for being my doctor I would recommend you as a good doctor you to Christina both of y'all nice doctors

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Very friendly. And they take walk-ins and most insurance.

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They actually care about your well-being and make sure you are taken care of.

Erika is the best! She listens to you and your concerns and offers the best solutions after researching first to make sure it best fits you.

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My provider (Christina Polete) listens to me and takes whatever measures needed to help me get better. All the staff I have encountered have been very friendly

Everyone was nice 😊

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I absolutely love PA Dr Erica she really listens and does what she can to help. I highly recommend her she is amazing. Unfortunately I know she'll move on furthering her degree. And it will be a sad time for me. But a well deserved move up for her! I just feel she really listens to my problems and searches for the answers. Glad I have her now! Also love the secretary's they are very helpfull and pleasent to be around.thanks for being there!

When you go in you are treated like you are welcome and made to feel comfortable and relaxed as if you where at home everyone is very respectful and kind and you don't have long wait times !

Always friendly courteous,fast,service!

Love this place! The only place I trust!

I love come going there I feel like there there for you not them self

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The wait is kind of long but ,that is okay.They spend more than 2 minutes with their patients and the provider actually cares to listen.

I love y’all!!!

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This Clinic is so much better than Baptist Health and Jennie Stuart. They have adequate parking space to accommodate their clientele. You aren't put in a room and left. They aren't afraid to touch the patients. If the patient has an ongoing prescription for Lassix, the provider should be examining for fluid retention. Ms Powers is very heavy handed. She did an excellent of a hands on exam. Even the examining nurse was able to address my concerns. Up Top! Very pleasurable experience. June 2024 Got assigned a new Nurse Practitioner. New is never good, they have to demonstrate they are knowledgeable. 10/04/24 I ll got a great practitioner assistant from the Clarksville Tennessee Community. Well informed, asked pertinent questions. This clinic is fortunate to hire a nurse with a lifetime of experience to work the front desk. She is Ms Cheryl, the PR for the entire operations.

We LOOOOOOOOVE this practice!!! Cheryl at the front desk is so so so helpful every time we’ve been by or called and she’s always SO friendly!!! Ericka is the NP my FIL, who’s medically complex, sees and she’s the absolute best to work with!!! We tried another office in town and they made everything so much more difficult than necessary but not Ericka!!! She takes the best care of my FIL and somehow remembers all the small details no other practitioner has ever remembered. This office is the best!!!!

I’m always seems very quickly they’re very efficient and they’re very friendly

Christina & staff are amazing!! The lady at the front desk is always so kind as well!

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They were nice, patient kind and they cared about me! They got me seen and out of ther e!

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Wonderful staff!

Great staff

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Wonderful staff with great care

It's always a pleasure dealing with Dr. Gary Spencer. He is not only professional, but warm and compassionate. I have always appreciated the time Dr. Spencer has taken to discuss any concerns I have had in regard to my health. The entire staff from receptionists to nurses and lab technician were extremely helpful and accomodating. I have heard only great things about Ms. Polete, APRN who is associated with this office. Hopkinsville is blessed to have this great team of professionals. Ms. Polete is an excellent APRN. She is very thorough and discusses and explains all labs and any concerns. She is also an excellent diagnostician. She is quick to refer you to a specialist if needed. The receptionist at the front desk always has a welcoming smile and very accommodating. Thanks to all at Hopkinsville Family Care for the care and concern for our community.

Professional

It's a good place to go to see a doctor. Great doctors there.

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The staff is always friendly. Cheryl the receptionist is super- always willing to help and does so with a smile. Christina is not only professional but personable so thanks to all!

It was the best place I've went to to get my care

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Very perfessional.. Everyone very sweety and nice.

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Very helpful

The clinic was great today. I was plagued with a UTI & needed attention soon. I was seen in a very timely manner. You're the BEST Hopkinsville Family Care!!!!!!! :-)

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My usual provider is the VA but in this case I used the services of Hopkinsville Family Care and Christina Polete, an excellent nurse practitioner. I have had her as my community care backup if I need some timely meedical care especially if I need a prescription right away for antibiotics. She has taken great care of me in many instances and will not hesitate recommending her any time.

Everyone friendly, professional, and caring!

I love this group they are good to me and dr Manoj has been good to me

They really care about you and about your health. I love all of them there.

Ebone is the best nurse out there!

Great place. Friendly staff.

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Very professional, helpful and friendly!

Fast, friendly and clean environment. Ebone Powers, APRN, explains things well and is very professional. The office staff is very friendly and always greet you with a smile. Welcoming environment.

The doctor and staff were very friendly and knowledgeable. Highly recommended. Thank you for serving our community.

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Very quick, they were very knowledgeable and efficient! I felt very comfortable and will be making this my go to practice.

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I have a great experience with them Dr Manoj and the rest of the doctors are so caring and take your health seriously

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Front Desk and clinical are very friendly. I love the lady in the lab.

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The staff is very friendly and helpful. It isn't often that I think somebody is actually listening to my concerns, but I felt it here for sure. I highly recommend hopkinsville family care!

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10/10 recommend Hopkinsville Family Care! The providers are always very caring and take their time to address any issues and concerns.

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Excellent customer care by Ebony Powers and entire staff. Extremely professional!

This doctor takes the time to thoroughly examine his patients. Very respectful and polite... Yeah, I'd say he's my doctor for life.

Staff are nice and helpful. My APRN Ms Powers is always concerned and helpful 4/10 She is knowledgeable and caring and always addresses all my concerns. Visit on 8-17-23 Again she addressed my needs and concerns . Very professional but is fun to talk to as well. Ms Powers answered my questions about my diabetes and it’s clear how to use the Decom now. 11-17-23 Good visit. Thorough exam. Ebony let me vent and I appreciated that. Other staff friendly and helpful,

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Listened to all my concerns! Quick to take me back and see provider!

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I just started going to Hopkinsville Family Care facility, but everyone is very kind and friendly. Christina was also friendly, informative and very thorough with my examination. I would highly recommend her or this facility to others.

Very good job by Ebony!! Thank y’all for all the staff 👍 Get ready for 2024😳😁All my best

caring

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Only place that I found that seems to care. All the specialists dont

Clean. Good customer service. Knowledgeable and concerned care.

Always prompt, courteous and professional

Dr. Powers is hands down one of the best doctors I’ve encountered. I had an issue with the VA in getting proper care and she stepped in and straightened it out for me. She’s caring and more importantly, she listens.

Staff is very professional they ask questions to find out how you’re feeling and what they need to work on. They are always prepared to help you with your insurance and medicine and any diagnosis they make they were hard to make sure that you understand in layman terms.

Dr Ebone was great! First time patient and the service was great.

they’re my favorite! always understanding and i love my PCP! also the front desk ladies are the best.

Ok

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Very good dr plus they always get me right in

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I’m new to this clinic but Christina has been very patient and very helpful. Would definitely recommend

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they are very friendly havent been going very long Christina Polete I woukd recommend to anybody who is looking for someone I have been going to Christina Polete for a while I wouldn't have anybody else she is great love Christinia she is very caring I would recommend her to anyone

Everyone there is so kind and friendly, just love my doctor Christina she cares for her patients ,treats me with respect and is very concerned about your health. Just love her and love the atmosphere in her office.

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Staff always friendly and helpful.

Very friendly staff.

Got in an out in a timely, manner.

Job well done

All of the staff's very friendly. Definitely the best in Hopkinsville, Ky!!!

Excellent care and friendly staff!

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Always friendly staff, always willing to do whatever it takes! Absolutely great people all around.

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Great place they actually listen to what your problems are and take the time to see what works best for you...very friendly staff...

This is the best place to go for your health I moved here and started this office abc I love heather and ebony they r the best

Whitney has accomplished more in the last two months than any other drs have in the last 8 years. Finally getting some answers about my symptoms and not being dismissed with *it’s just anxiety*. Highly recommend her. I’m not only impressed, I’m relieved, and validated. Finally feeling hopeful that feeling normal and healthy is in my future.

Pleasant experience with the best staff...

Whitney is the best

Wonderful practice! Ebone is an amazing provider!

Whitney Almy is the absolute best!! She takes her time and really listens to you as a patient. I have not had a Dr or NP be so attentive. She is the reason I switched to Hopkinsville Family Care. I trust her and I know she only wants the best for her patients. I only want to see her whenever I come in!!!

Patient, caring and kind. Took the time to listen and explain.

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Very friendly !!! Most importantly very knowledgeable!!

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Very friendly staff, from the front desk to the doctor. They took the time to listen to all of my concerns.

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The visit went well

Very nice staffing and understanding. The doctor and nurses take time to talk to you and help you with what you need.

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Everyone is amazing friendly and caring thank y'all so much for caring and tacking care of us..💜💯

Nice and friendly staff and providers. Clean offices and fast service!

Short wait time and prompt service

New to the area, I needed a new provider. So glad to have found this place. Got an appointment within a reasonable time. There was little waiting to be seen. Provider was super nice and knowledgeable. I feel very comfortable and well taken care of here.

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The staff and the Nurse Practitioner was excellent. I even got in early.

I had the greatest experience with all my questions answered. Also immediately following the call I received assistance!

Customer service was great from the receptionist to the aides and the doctors. Everyone was nice and thoughtful had a wonderful experience there.

Great experience. Very helpful and knowledgeable about my concerns. Very willing to help and professional.

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Everyone was very nice and made me feel comfortable.

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I been going for over a year ! Great friendly staff and y’all always make sure we are welcomed and well taken care of and healthy for our bodies ! Best doctor/clinic I have ever been to in 32 years! They are so nice there ! I love Hopkinsville family care so much 💙💜🫶🏼💯☺️

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The staff was friendly, professional and more importantly efficient!!!

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Very caring and attentive

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From the front desk to the doctors, everyone was friendly and the office was inviting!!

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Everyone was nice and knowledgeable

Very friendly people

Christina has me on the right medication to live a long, prosperous happy and healthy life!

Ebony is Great

doctor is absolutely amazing. she’s very educated as far as her profession. she explains everything so good! and she takes her job very serious u can tell she genuinely cares

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I get a text after every doctor appointment asking me to leave a review but I’ve already done so a long time ago. The office is good, doctors are good, they aren’t over crowded and the wait times are never too bad. Its local and pretty much in the middle of town

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This was my first visit at Hopkinsville Family Clinic. The staff was very welcoming. It was nice and clean and for the first time in a ling time i didnt feel uncomfortable. The Nurse was amazing very positive and upbeat. She answered all my questions before i could even ask them! Lol My Doc was a very nice young lady again just as welcoming as the receptionist. All in all im very happy with my first visit!

It was a very good experience dealing with Dr Polete she is a very sweet person she takes her time with explaining to her patients she makes sure you under stand what she’s saying to you and I likes that .

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Mrs. Polete called me July 25, 2022 as was prearranged. She referred me to a vein specialist (Dr. Robertson) and I asked her to send the results of my ultrasound to Dr. Robertson, which she has already done. Mrs. Polete was very thorough and her diagnosis was correct. She took care of me right away in her office and set up an ultrasound for that very afternoon. She is very capable and knowledgeable. I am very pleased.

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Cassie provides excellent care. Best primary care around. Sweetest nurses an employees. Excellent health care.Excellent staff sweetest nurse brandi

The entire staff was very friendly. I was honored to be in the company of so many nice people. My needs were met and my concerns were alleviated in one visit. Thank You to the entire staff for all that you do!

Very friendly and knowledgeable staff

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On Wednesday,, November 3rd was my first actual appointment with with C. Polete. Upon arriving I found the entire staff at Hopkinsville Family Care to be very pleasant, friendly and professional. Even as a new Patient it felt like they all knew me for years. Christina Polete was really informative, and took her time talking AND listening to me.. Actively listening is very important to me, it shows respect and concern for my well being. Thank you All at H F.C. and thank you Christina. Sincerely, June Hamilton. Had blood drawn today (6/1/22) .my appointment was right on time, no waiting. Absolutely No pain or discomfort. No after bruising.

I have never felt so genuinely cared for. They want you to feel like you are family and want to help you to find what is genuinely wrong and hear your concerns.

Very efficient, pleasant service. Would recommend

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Hopkinsville Family care is staffed with friendly, professional and knowledgeable people. My appointment went well and they are working with me to find a medicine I need that insurance will cover. I highly recommend this practice!

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Fantastic first experience with them. They really care about your health and want you to be the best you can be.

Excellent....had lab work done...staff very friendly and I was in and out approximately 20 minutes.

Staff amazing. Go above and beyond to insure you feel comfortable understand you health needs . Would recommend.

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Excellent care, amazing staff I highly recommend them to anyone in need of a PCP.

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This clinic has Super nice staff & time in and out to see doctor is reasonable. I feel I get great care with Dr Muj. Always wear your mask :)

I called and they got me right in. Saw another doctor but was just as pleased with her. Very kind, knowledgeable and compassionate group of folks!

They are very good at their job

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Very relaxed and friendly

ALL of the staff was amazing and super sweet! I liked the way Christina actually listened and then mapped out what was best for me. She did awesome!

I really love the place I can tell they really care about their patients and are there to take care of you

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As soon as you walk in the door from the front desk receptionist to the nurses, your treated with smiles and kindness.. very professional! You wont leave feeling unheard or uncared for that's for sure! Top notch care here.

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Everyone is so friendly and helpful. I felt so comfortable with Miss Christina and felt very confident in her! I really like Miss Erica she was So friendly and also very thorough! Thank you Miss Erica and Miss Christina!

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Clean establishment. The lady at the front desk was very kind. She made checking in easy for me and was nice enough to print off my insurance information. My doctor was funny, nice and efficient. She made the process easy for me.

I had a wonderful time

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I’ve shopped around with a lot of doctors before deciding on my PCP so when I went to a new place, I went into it obviously skeptical. After meeting the wonderful nurses and my new PCP, Erika Jordan, all the skepticism melted away. Everyone was extremely kind and I had a great experience with them. As a plus sized woman, It’s very rare to find a doctor that doesn’t immediately blame my weight in whatever problems I’m having. I can’t tell you how many times I’ve went to a doctor about problems I was having and was pretty much instantly handed a brochure on losing weight. It was very nice to feel like an actual person here instead of a number on the scale. They put just as much emphasis checking on my mental health as my physical health which was definitely a good change too. Overall a wonderful experience and I’m very happy with my choice to come here.

Friendly, prompt, and kind

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Such great care. My ear was plugged with Barkley lake water, yuck!! And they were able clean it out. Thank you

Very personable staff, love Ms. Erika she is wonderful. Clean and friendly environment, definitely a hidden gem

Christina polete is great she listens to your concerns and she creates understand and strives to make us healthier and reach certain goals. I love having a health care provider that listens but also tells you what you have to do to get healthier and illiminate some of the health problems you have. And just found out they take children too so will be moving my children to her as well😁 Erica is also great been seeing her lately. The entire family care staff goes above and beyond you couldn't ask for better.

Wonderful, Christina caught my kidney problem on my first visit, went on holistic diet went back yesterday blood work was great, she was very proud and did a very thorough blood panels.

That staff is Always so friendly the front desk is very attentive, went in for labs and was out so quickly

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Very nice very professional I really like doctor Maj he is very good at his job and listens

They all are the greatest!! I was running late for the lab and when I called they told me to come in. They are always wonderful.

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We saw the pediatric nurse morgan for my newborn son and 20 month old daughter and feel like we got more answers and knowledge in the 20 minutes we were there than we have in the 20 months we've had our daughter, such a breath of fresh air in this crazy medical world, highly recommend this office for pediatric care!

Dr Christina palate is a very good doctor I've been seeing her for at least 5 years and she's always took good care of me I would highly recommend her to be your doctor

This place is for my general primary care. They always get me in quickly. I’m forgetful and miss my appointments sometimes, but they are really understanding and forgiving about it. I don’t talk to many people about doctors but when I do, I tell them about this place.

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I was very impressed with the knowledge, professionalism and the amount of care provided to me while checking in and during my appointment.

Very friendly staff.

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Very nice staff. Don't wait long.

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No problems. Had Labs drawn for my appointment on Mar 17. Very nice and polite personnel working there. Nov 17, appointment went smooth as could be expected. This is a very well run Dr's/Medical facility. I would Highly Recommend this Facility.⭐⭐⭐⭐⭐

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The staff are all very nice and caring. I was so concerned about the changes after Dr. Spencer retired and I miss him terribly ! He is the best ever !! Christina is very sweet and answers all questions and shows concern and compassion. Very helpful. I thank God Tara and Susie are still there. Great environment, comfortable , and professional yet very warming. I will stay with them. ❤

Excellent staff!

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Was my first televisit with HFC and I was treated very nice and very thorough on giving me the right course of treatment! Jeanette W.

They are the best at what they donso glad i found them i can call they get me right in and out Christina seems very caring about tour needs and listens to you

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Just moved here from out of state. You’re always nervous about finding a good doctor. I been seen three times now. Everyone is always so friendly! Christina is awesome!

Have been very friendly and helpful!

I was very pleased that they were able to work me in on such short notice. It was very impressive and the nurse practitioner was very thoughtful of my situation. Thank you Candace and the staff at hopkinsville family care.

The front desk Ms Cheryl Is a gem. The new nurse practitioner was very nice and thorough and pleasant to answer the questions. Ms Christiania is always so smart! And explains stuff to me and ASK MY opinion and gives me advice as to what I Should do

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They worked me in when they were already overbooked as I was ill. They all treated me professionally and with care and didn't rush even though I know they had to be so busy. I appreciate the whole staff from the office workers, MA, plebotomist to my Nurse Practitioner and her student. They listened to me and my concerns and symptoms and figured out the best treatment plan for me.

Staff is very pleasant and courteous as well as extremely knowledgeable. I highly recommend their services.

Never wait long Dr majmurdar actually listens to you when talk to him. And the nurses need a very polite you can actually go in there and actually feel important like they really actually care about you

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Arrived early. Was seen promptly. Dr. Gary Spencer and staff are wonderful!

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They took me with no appointment even after I had missed 2 in a row not meant to run a bussiness my self and people wernt own time for me so just saying tjis are very caring people ive been to over 7 different doctors that stereotyped. Me and didnt give a s. T so I highly recommend this place everyone is super nice and try to do all your needs that should be done and then get you well.

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I’m always treated with respect

I've had several health issues that have stumped teams of great doctors. Christina Polete at Hopkinsville Family Care has always taken the time and extra effort to listen and make sure I am on the best possible path for recovery and future wellness. She is a brilliant nurse practitioner that goes above and beyond to provide care for me and my family. Christina is truly happy when good news comes and very concerned when health issues arise. I always feel she confident in her knowledge and recommended treatment plan.

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Wonderful and very caring. They take the time to listen. That's hard to find now a day's

Receptionists and staff greeted me w a warm welcome. Christina reinforced my lab work and exam was quick and easy. I recommend HFC and Christina highly! As I left the facility the staff seemed to be down-home folks, as they wished me a good weekend.

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I had an appointment w Christina Polete, APRN. My main complaint of roaring sound and hearing my heartbeat in my left ear was presented. She diagnosed my ear infection w - out examining the inside ear. She told me my outer ears were red, therefore she prescribed me an antibiotic. And she said that if not better in two weeks after antibiotic treatment, then she would refer me to a ENT doctor. I am not positive but to diagnose an ear infection, an exam of the inner ear would be forthcoming. She did ask if I had a discharge from the ear and I replied no. But maybe things are different now than what it used to be. This was my first visit w this APRN. Did I make a mistake in transferring from another APRN? My main task in transferring was to have someone who would be available in the office 5 days a week.

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I found the office workers and other employees very nice, and very helpful. I would recommend family care to anyone who’s looking for a good doctor

They are very awesome and i have always had wonderful service and i wouldnt choose anyone other than Christina as my provider! Very friendly and cares about patients actually takes time to listen !! And understand! All of them are very sweet!

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Love the people so sweet. And Christina is great! Would recommend to anyone.

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Christina Polete listens to your issue and explains what's going on with you. She listens and I like that. My wife and I both go here. Great place, great staff.